We are at that time again...
The Red book is at the desk.
There is a list of names on Page 1, these people need 2 hour appointments. They are being contacted by phone to set up their appointments.
According to the new parameters...
Early appointments are for Returning Clients only.
New clients may schedule a 1pm appointment .
Do not use the 2pm slots unless all the other slots have been filled.
What this means is that when a person calls for an appointment we need to ask if they are a new appointment or a returning appointment.
In person appointments - give them a green card.
Phone appointments - try to remind them what to bring with them.
Any questions contact Susan Hope.
Good luck!
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